Terms and Conditions of Service

These terms and conditions of Use (this “Agreement”) outline and regulate your (“you” and every “member”) access to and use of the services and content offered by ZODIAQ Private Limited through its platform (hereinafter “ZODIAQ”, “We”, “Us”, “Our”, “ZODIAQ application”, or “Website”).

Platform Updates

We reserve the right to modify, revise, or update these Terms of Usage periodically. It is your responsibility as a user to check this page regularly to stay informed and compliant with any changes.

Consent of the User

By choosing to access and use the Website, you (“You“, “Your“, “Member“) acknowledge that you have read, understood, and fully accept the Terms of Usage. If you do not agree to these terms, please refrain from clicking on the “I AGREE” button or using any part of the Website. It is advised that all users review these Terms carefully before registering or using any content, information, or services provided. Your continued use of the platform, even after any amendments, implies your ongoing acceptance of the Terms and your legal agreement to be bound by them.

General

The Website functions as a digital platform available via the internet, mobile applications, and other electronic means, offering astrological content, reports, and consultation services via phone, video, and email (collectively, the “Content”). ZODIAQ provides both complementary (“Free Services”) and premium (“Paid Services”) offerings—as part of the “Services”. Parts of Free Services may be accessible without registration. Most of the personalized content and Paid Services require you to register as a member. By signing up for Paid Services, you agree to:

  • Provide accurate, complete, and current personal details as prompted
  • Regularly update this information to keep it accurate and complete over time
Eligibility for Service Usage

Only individuals legally eligible under the Indian Contract Act, 1872 may use this Website. Users under 18 must have parental consent or supervision, and ZODIAQ is not liable for unauthorized or underage use.

To access services, users must register with accurate, up-to-date information (”Registration Data”). Accounts can be created via mobile OTP or third-party platforms like Facebook or Gmail. Users must ensure their details remain current. Use of another person's credentials is strictly prohibited.

We reserve the right to suspend or terminate accounts with false or outdated information. Account ownership is non-transferable, and users are responsible for maintaining account security and reporting any unauthorized access.

Services may be provided directly by ZODIAQ or through third parties. We are not responsible for third-party interactions.

Submitting personal or financial data online, such as card details, carries inherent risks. ZODIAQ and its payment partners are not responsible for any misuse or fraud.

Usage of the Services is not permitted under the following conditions:

  • If you reside in a region where such services are restricted or prohibited.
  • If legal, regulatory, or religious constraints prevent your participation.
  • If you have registered multiple accounts using different mobile numbers. Only one active account per user is permitted.
Astrology Consultation with an Astrologer

This feature enables you to speak directly with astrologers via telecommunication. By accepting these Terms of Usage, you explicitly authorize the Website to initiate calls to your registered mobile number, even if it is listed under Do Not Disturb (DND) with your telecom provider.

Content on the Platform
  • ZODIAQ’s platform and all linked websites are private property.
  • All usage, including consultations, must comply with these Terms.
  • Do not post or share content that is illegal, offensive, defamatory, or violates any laws.
  • We may suspend or terminate access for violations of these terms.
  • ZODIAQ may change or remove any part of the Website at any time without notice.
  • Website content (excluding direct third-party communication) is not medical advice.
  • ZODIAQ does not endorse or guarantee any diagnosis or treatment from third-party providers.
  • Always consult a qualified medical professional before acting on any advice.
  • We do not guarantee the accuracy or outcomes of services or advice.
  • For issues with third-party providers, you agree to take legal action directly against them and not hold ZODIAQ responsible.
Account Access
  • The Website may access user accounts and data to ensure service quality, support, and resolve issues. By using the platform, you consent to this access. Please review the Privacy Policy for details on data handling.
Privacy Policy
  • By using the Website, the User acknowledges having read, understood, and accepted the Privacy Policy. The User also agrees to any modifications or updates made to the Privacy Policy, which will be reflected on the Website from time to time.
Termination of Services

The Website reserves the right to alter, suspend, or terminate services or user accounts without prior notice. Any such action may be carried out at the sole discretion of the Website and may not necessarily be accompanied by a reason or warning.

Immediate termination may occur if:

  • The registration details or other information provided by the User cannot be verified.
  • The User’s actions may expose the Website, its users, or service partners to potential legal consequences.
  • False or misleading information has been provided, or the User has interfered with other users or the Website’s functioning, or violated the Privacy Policy.

For service providers (including astrologers), the User acknowledges that their association with the Website is limited to acting in their personal capacity. The Website reserves the right to deactivate or terminate their profile if there is any breach of these Terms or the specific terms agreed upon at the time of registration.

Cancellation and Refund
  • No refunds are issued once an order is confirmed and any divergence from this condition is upon the sole discretion of ZODIAQ (the platform)
  • Refunds aren’t granted for delays, technical issues, or incorrect data submitted by users. Edits can be requested within 1 hour of order execution
  • Partial refunds may apply in certain cases, but is upon the sole discretion of ZODIAQ (the platform)
  • Astrological products/services aren't a substitute for medical or psychological care; results are not guaranteed
  • No refunds for missed astrologer calls due to user unavailability or wrong contact info
  • Transaction, shipping, and other charges are deducted from refunds where applicable
  • Duplicate payments caused by server errors will be fully refunded
  • The Website may cancel orders due to service issues or pricing errors, and will issue full refunds in such cases
User Obligation

Users (customers and service providers) must follow all Website policies and confirm they’re acting as individuals. Services are for personal use only.

Users must not:
  • Post unlawful, harmful, or offensive content
  • Upload content without proper rights
  • Violate intellectual property rights
  • Collect user data for spam/ads
  • Send spam or malicious software
  • Disrupt Website systems
  • Break any laws
  • Use services commercially without permission
  • Reverse-engineer Website content

By registering, users consent to communication via SMS, email, or call. Uploading illegal material or accessing others’ accounts is prohibited. Abuse reports should be made to customer care—false reports may lead to termination without refund. Unreasonable or abusive behavior may lead to service withdrawal or permanent bans (wallet balance refunded after deductions).

User Bank Account

If needed to do so, users must provide valid, authorized payment details and confirm:

  • Ownership or permission to use the payment method
  • Accuracy of payment info
  • Sufficient funds
  • Misuse of payment details is strictly prohibited. Invalid clauses will be replaced with enforceable ones, and the rest of the terms remain effective
Liability and Warranty

By using the Website, users accept that:

  • Services come without guarantees
  • Astrological advice may vary by practitioner
  • Remedies (mantras, yantras, gemstones) are suggested in good faith
  • No guarantees on accuracy, results, or uninterrupted service
  • All services are "as-is" and "as-available"

Users must disclose relevant health info for better guidance. The Website is not liable for:

  • User-generated content issues
  • Technical errors or delays
  • Download risks
  • Incorrect coupons or third-party data
  • Effectiveness of services or products

This is not a crisis service—those in emotional distress should seek immediate help from professionals like AASRA (91-22-27546669).

The Website is not liable for any direct or indirect damages. Maximum liability is limited to the amount paid during the user’s membership.

Indemnification

Users agree to indemnify the Website and affiliates from claims, damages, or legal fees arising from:

  • Use of services
  • Breach of terms or privacy policy
  • Violation of third-party rights

This obligation remains after account termination.

Proprietorship over Platform Content

All Website content (text, images, code, media) may be protected by IP laws. Users may not use, copy, or republish content without written permission.

Some visuals are sourced from public platforms (e.g., Google Images); ZODIAQ does not claim ownership or liability for such content.

Mailing Address

<Provide Address Here>

Governing Law and Jurisdiction

All matters relating to these Terms of Use, including disputes over their interpretation, enforcement, or validity, shall be resolved by arbitration under the Indian Arbitration and Conciliation Act, 1996. The arbitration will be conducted in English and held in <Enter City Name>, with a sole arbitrator mutually chosen by the parties.

Despite the arbitration clause, either party may seek interim or injunctive relief in a competent court in <Enter City Name> to safeguard their interests until the arbitration concludes.

These Terms shall be interpreted in accordance with Indian law. In the event that any part of these Terms is deemed unenforceable, that part will be adjusted as necessary to reflect the intent of the original provision, while the rest of the Terms will remain valid.

Any dispute or legal proceeding not covered by arbitration will fall under the exclusive jurisdiction of courts in <Enter City Name>. If a party acts contrary to this provision, the opposing party may recover legal costs.